https://www.L3TechSupport.Com is managed and operated by DotIn Solutions. We are registered Firm in India, Our Registered Firm no is: Part - 2/1381/2014

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Outsourced Technical Support Services

Home > Outsourced Technical Support Services

Outsourced Technical Support services

L3TechSupport has highly trained and professional technicians team, most of the staff having more than 7+ years of experience and have completed their certifications which allow us to serve you the best and be a support pillar to your companies growth. We make sure the Support process is carried out smoothly to build a stronger relation with clients.

Level-1 Support

Limited to control panel access with 8 Hours of Daily shift

  • Help Desk Support
  • Live Chat Support
  • Level – I Technical issues
  • Server Monitoring
  • Direct Contact With Tech
  • Control Panel Administration
  • Unlimited Tickets*
  • 30 minutes guaranteed response time .
  • Pre-Sales Support
  • Work according to project policies.

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Level-2 Support

Control panel and SHELL access with 8 Hours of Daily shift

  • Ticket/chat management
  • Work on Escalated Technical issues
  • Server Monitoring
  • Direct Contact With Tech
  • Control Panel Administration
  • Unlimited Tickets*
  • 30 minutes guaranteed response time .
  • Work on 3rd party application issues
  • LAMP technical issues
  • Account migration
  • DNS, Mail, FTP issues
  • Server down check and reboots
  • Backup and restore
  • Direct Contact With Tech
  • Hacking issues
  • Check IP blacklisting and much more.

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Leverl-3 Support

Having full root Access with 8 Hours of Daily shift

  • Linux/Windows OS Installation and Setup
  • Work on Escalated Technical issues
  • Control Panel Installation and Configuration
  • Server Monitoring
  • Server Administration
  • Control panel Update and fixes
  • Server Migration
  • Server Optimization
  • Server Hardening
  • 3rd Party Software Installation and Upgrades
  • 30 minutes guaranteed response time .
  • Backup and restore
  • Disaster recovery and Bare metal restore
  • Hack investigation
  • Data Center Contact
  • Expertise in XenServer, Vmware and cloud technologies
  • Certified Technicians
  • Unlimited Admin work.
  • LAMP technical issues
  • Emergency Support
  • Direct Contact With DC Tech
  • * Much more according to project polices.

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