Outsourced Technical Support services
L3TechSupport has highly trained and professional technicians team, most of the staff having more than 7+ years of experience and have completed their certifications which allow us to serve you the best and be a support pillar to your companies growth. We make sure the Support process is carried out smoothly to build a stronger relation with clients.
Level-1 Support
Limited to control panel access with 8 Hours of Daily shift
- Help Desk Support
- Live Chat Support
- Level – I Technical issues
- Server Monitoring
- Direct Contact With Tech
- Control Panel Administration
- Unlimited Tickets*
- 30 minutes guaranteed response time .
- Pre-Sales Support
- Work according to project policies.
Level-2 Support
Control panel and SHELL access with 8 Hours of Daily shift
- Ticket/chat management
- Work on Escalated Technical issues
- Server Monitoring
- Direct Contact With Tech
- Control Panel Administration
- Unlimited Tickets*
- 30 minutes guaranteed response time .
- Work on 3rd party application issues
- LAMP technical issues
- Account migration
- DNS, Mail, FTP issues
- Server down check and reboots
- Backup and restore
- Direct Contact With Tech
- Hacking issues
- Check IP blacklisting and much more.
Leverl-3 Support
Having full root Access with 8 Hours of Daily shift
- Linux/Windows OS Installation and Setup
- Work on Escalated Technical issues
- Control Panel Installation and Configuration
- Server Monitoring
- Server Administration
- Control panel Update and fixes
- Server Migration
- Server Optimization
- Server Hardening
- 3rd Party Software Installation and Upgrades
- 30 minutes guaranteed response time .
- Backup and restore
- Disaster recovery and Bare metal restore
- Hack investigation
- Data Center Contact
- Expertise in XenServer, Vmware and cloud technologies
- Certified Technicians
- Unlimited Admin work.
- LAMP technical issues
- Emergency Support
- Direct Contact With DC Tech
- * Much more according to project polices.
