FAQ

  • How can you offer such a premium service at such a low cost? :Open or Close

    The mind and emotions are auxiliary to each other, same is with our Server Management service. With a mind frame to reach out and serve millions of servers out there, our only intention was to provide our premium support at a very reasonable rates or even below that to everyone. Guided by practical experience and observation rather than theory we found most of the competitors charge the support cost same as the server cost which logically is an practical failure. We believe more in Give and Take Relationship on a qual sharing bases where security and performance is the main criteria. We are a authorized firm and pay our regular professional and service taxes.

  • What is Difference between Classic and Express Server Management? : Open or Close

    In Classic Server Management you have to submit a ticket for anything that you want done and it only covers server side issues, but in Express Server management we support technical issues of your websites and also check your server on a daily basis and fix any issues that are detected and apply updates and patches on a regular basis. You can still submit a ticket for anything that you want done with the Express support plan too.

  • Is there a Money Back Guarantee? Open or Close

    Yes, we offer money back guarantee for the first full 7 days of service. If you are not completely satisfied, simply request a refund within the first 7 days of service and you will get all of your money back.

  • Is my information kept secure?Open or Close

    Absolutely yes. All server information and passwords are transmitted and encrypted through our Secure Server SSL. Passwords and related sensitive details are never sent via email. Also, all information provided to us is visible by our technicians on an "as needed" basis only, they will only see the login to the server that you open the ticket for, they cannot see it at any other time nor browse through our login information database.

  • What is your average customer satisfaction and retention rate? Open or Close

    Since we started providing our services, we received a positive response from the sign ups. And one of the most important reason for this was our customer satisfaction rate. Not only this, most of our customer pick are from referrals and references from our existing customers.

  • Are your system administrators certified? Open or Close

    Yes, all our system administrators are highly experienced, trained and certified in cPanel/Linux and Windows. We take pride in providing our administrators certification details once you sign up with us.

  • PCI compliant, is that something you can implement on my server? Open or Close

    Short for Payment Card Industry (PCI) Data Security Standard (DSS), PCI DSS is a standard that all organizations, including on-line retailers, must follow when storing, processing and transmitting their customers credit card data. If this is a mandatory requirements, we will make your server PCI-DSS compliant at no extra charges within our server management package.

  • What is ticket response time? Open or Close

    Now that's a tough one really, I will try to keep it simple as I can. This is because replies and resolution really depends up on the fact how complex is the problem. Therefore you will see some replies are late while others fixed and replied within an hour. However we guarantee a first reply within 30 minutes.

  • What about issues that take more than 24 hours? Open or Close

    There are no problems unresolved. As answered in earlier question, it really depends upon the complexity of your issue. Issues are circled in team of experienced and highly skilled system administrators. This leaves less than a cent of chance a issue is unresolved. Most of the unresolved issues are either OS/cPanel/Plesk limitations or bugs which needs to be fixed from the respective vendors.

  • Do you setup and configure 3rd party software on request? Open or Close

    Yes, happy to install it for you any time. We install different 3rd party softwares such as Fantastico, Softaculous, RVSkin, Rkhunter, CSF firewall, DOS deflect, CXS virus scanner, RVSiteBuilder, ImageMagick, GD, ClamAV, PostgreSQL, Tomcat JSP, LAMP and many many more on our daily work routine.While all this are installed risk free there are certain other scripts which requires special documents to be presented to our administrators before hand if required installing. Our administrators will check, investigate and suggest you the most appropriate solution in such cases. In any case, its your responsibility to take the risk installing it while our administrators will try their level best.

  • Do you provide FREE trial? Open or Close

    We let our work speak the words. We offer a 7 day money back guarantee and a FREE trial which ever suits you. This way you are assured of our work skills while your problems are solved within the FREE trial period as well. Now that's a Nothing to loose deal :)

  • What to conclude? Open or Close

    With 7 Days FREE trial, no contract to sign up we urge to try our our services and decide if to stay or leave us. We guarantee you will not :)

  • Still Have questsion? Get in touch with us Open or Close

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